Managed Support — Standard

Ongoing support for operators up to 500 subscribers. Billed monthly, cancel any time.

What's covered

• Priority email and message support, next business day response
• Platform updates applied and tested
• Configuration changes — new plans, profiles, policy adjustments. Anything that could cut access goes in with a timer armed to undo it on its own
• Security advisories — RouterOS vulnerabilities assessed against your boards and patched, with configuration counts compared before and after the upgrade
• Fault diagnosis — you describe the symptom, you get the cause
• Backup verification monthly, with a restore actually tested
• Remote hands guidance — walking your technician through a fix over call

What's not included

Out-of-hours emergency response, and new module development. Both are available separately, priced honestly rather than bundled in and charged for whether you use them or not.

No minimum term.