Refunds & Cancellation

Last updated: 30 August 2026

The short version

Refund windows run from the date of purchase:

• Monthly subscriptions — 3 days
• Perpetual licences — 7 days

Inside the window, a refund is granted where there is a reason we accept. This is not a no-questions-asked policy: changing your mind on its own is not grounds for a refund. Outside the window, purchases are final.

Reasons we accept

• The software does not do something the product page said it does.
• A fault on our side that we cannot fix in a reasonable time.
• A file is corrupt, incomplete, or not the product you ordered.
• You were charged twice, or charged after cancelling.

Reasons we do not accept

• You changed your mind, or bought the wrong product by mistake.
• Your hardware does not meet the stated requirements.
• You did not read what the product does before buying.
• You want a refund after using the software in production.

If you are unsure whether a product fits your network, ask before you buy. We will tell you honestly if it does not, and we would rather lose the sale than process the refund.

Digital downloads

Scripts, templates and written material are non-refundable once the download has been accessed, because they cannot be returned. If a file is corrupt, wrong, or not what was described, tell us and it will be replaced or refunded in full.

Software licences

Perpetual licences may be refunded within 7 days of purchase for an accepted reason. Once deployment is complete and the platform is running on your network, a perpetual licence is not refundable.

Monthly subscriptions

Monthly subscriptions may be refunded within 3 days of the first payment for an accepted reason. After that, cancel at any time — there is no minimum term and no cancellation fee. Access runs to the end of the period already paid for, and part-months are not refunded. Renewal payments are not refundable; cancel before the renewal date to avoid being charged.

Remote services

Cancel before work starts and you get a full refund. Cancel part-way and you pay for the work already done, with the balance refunded. If the agreed deliverable is not delivered, you get a full refund.

Support plans

Monthly and cancellable at any time. Access runs to the end of the paid period.

How to ask

Email contact@culmensoft.com with your invoice reference and what went wrong. Expect a reply within 2 business days. Approved refunds are returned by the same route you paid, normally within 10 business days.

Chargebacks

If you believe something is wrong, please contact us first. Almost everything is resolved faster that way than through a bank dispute.

Your statutory rights

Nothing in this policy removes any right you have under the consumer law of your own country. Where that law gives you a longer cancellation period or a stronger remedy than the terms above, that law applies and the terms above do not limit it.