Managed Support — Priority

For operators above 2,000 subscribers, where an hour of downtime is an expensive hour.

Everything in Standard, plus

• 24/7 emergency response with a defined SLA
• Direct phone and WhatsApp access — no ticket queue
• Proactive monitoring of your platform, with alerts raised to you
• Quarterly network review — capacity, growth planning, single points of failure
• Priority on feature requests
• Included configuration work each month rather than billed hourly

Who answers

The engineer who built the platform and runs a production FTTH network on it. Not a first-line script reading from a decision tree.

No minimum term.