{"product_id":"managed-support-standard","title":"Managed Support — Standard","description":"\u003cp\u003eOngoing support for operators up to 500 subscribers. Billed monthly, cancel any time.\u003c\/p\u003e\n\u003ch3\u003eWhat's covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority email and message support\u003c\/strong\u003e, next business day response\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePlatform updates\u003c\/strong\u003e applied and tested\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfiguration changes\u003c\/strong\u003e — new plans, profiles, policy adjustments\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFault diagnosis\u003c\/strong\u003e — you describe the symptom, you get the cause\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBackup verification\u003c\/strong\u003e monthly, with a restore actually tested\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote hands guidance\u003c\/strong\u003e — walking your technician through a fix over call\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat's not included\u003c\/h3\u003e\n\u003cp\u003eOut-of-hours emergency response, and new module development. Both are available separately, priced honestly rather than bundled in and charged for whether you use them or not.\u003c\/p\u003e\n\u003cp\u003eNo minimum term.\u003c\/p\u003e","brand":"Culmen","offers":[{"title":"Per month","offer_id":54340118577495,"sku":"CLM-SUP-STD","price":149.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1038\/2937\/3271\/files\/managed-support-standard_0a027b1c-153b-4940-b690-14532e77c9b7.png?v=1786770592","url":"https:\/\/culmensoft.com\/products\/managed-support-standard","provider":"Culmen","version":"1.0","type":"link"}