{"product_id":"managed-support-priority","title":"Managed Support — Priority","description":"\u003cp\u003eFor operators above 2,000 subscribers, where an hour of downtime is an expensive hour.\u003c\/p\u003e\n\u003ch3\u003eEverything in Standard, plus\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 emergency response\u003c\/strong\u003e with a defined SLA\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDirect phone and WhatsApp access\u003c\/strong\u003e — no ticket queue\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive monitoring\u003c\/strong\u003e of your platform, with alerts raised to you\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eQuarterly network review\u003c\/strong\u003e — capacity, growth planning, single points of failure\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePriority on feature requests\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIncluded configuration work\u003c\/strong\u003e each month rather than billed hourly\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho answers\u003c\/h3\u003e\n\u003cp\u003eThe engineer who built the platform and runs a production FTTH network on it. Not a first-line script reading from a decision tree.\u003c\/p\u003e\n\u003cp\u003eNo minimum term.\u003c\/p\u003e","brand":"Culmen","offers":[{"title":"Per month","offer_id":54340118937943,"sku":"CLM-SUP-PRI","price":449.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1038\/2937\/3271\/files\/managed-support-priority_4240531f-1554-4d8f-b2a3-6be08d93b64c.png?v=1786770592","url":"https:\/\/culmensoft.com\/products\/managed-support-priority","provider":"Culmen","version":"1.0","type":"link"}