{"title":"Support Plans","description":"\u003cp\u003eOngoing support and monitoring retainers. Priority response from an engineer who runs a production network, not a first-line script.\u003c\/p\u003e","products":[{"product_id":"managed-support-standard","title":"Managed Support — Standard","description":"\u003cp\u003eOngoing support for operators up to 500 subscribers. Billed monthly, cancel any time.\u003c\/p\u003e\n\u003ch3\u003eWhat's covered\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003ePriority email and message support\u003c\/strong\u003e, next business day response\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003ePlatform updates\u003c\/strong\u003e applied and tested\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eConfiguration changes\u003c\/strong\u003e — new plans, profiles, policy adjustments\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eFault diagnosis\u003c\/strong\u003e — you describe the symptom, you get the cause\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eBackup verification\u003c\/strong\u003e monthly, with a restore actually tested\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRemote hands guidance\u003c\/strong\u003e — walking your technician through a fix over call\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat's not included\u003c\/h3\u003e\n\u003cp\u003eOut-of-hours emergency response, and new module development. Both are available separately, priced honestly rather than bundled in and charged for whether you use them or not.\u003c\/p\u003e\n\u003cp\u003eNo minimum term.\u003c\/p\u003e","brand":"Culmen","offers":[{"title":"Per month","offer_id":54340118577495,"sku":"CLM-SUP-STD","price":149.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1038\/2937\/3271\/files\/managed-support-standard_0a027b1c-153b-4940-b690-14532e77c9b7.png?v=1786770592"},{"product_id":"managed-support-priority","title":"Managed Support — Priority","description":"\u003cp\u003eFor operators above 2,000 subscribers, where an hour of downtime is an expensive hour.\u003c\/p\u003e\n\u003ch3\u003eEverything in Standard, plus\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e24\/7 emergency response\u003c\/strong\u003e with a defined SLA\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eDirect phone and WhatsApp access\u003c\/strong\u003e — no ticket queue\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eProactive monitoring\u003c\/strong\u003e of your platform, with alerts raised to you\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eQuarterly network review\u003c\/strong\u003e — capacity, growth planning, single points of failure\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePriority on feature requests\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eIncluded configuration work\u003c\/strong\u003e each month rather than billed hourly\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWho answers\u003c\/h3\u003e\n\u003cp\u003eThe engineer who built the platform and runs a production FTTH network on it. Not a first-line script reading from a decision tree.\u003c\/p\u003e\n\u003cp\u003eNo minimum term.\u003c\/p\u003e","brand":"Culmen","offers":[{"title":"Per month","offer_id":54340118937943,"sku":"CLM-SUP-PRI","price":449.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1038\/2937\/3271\/files\/managed-support-priority_4240531f-1554-4d8f-b2a3-6be08d93b64c.png?v=1786770592"},{"product_id":"remote-noc-monitoring","title":"Remote NOC Monitoring","description":"\u003cp\u003eYour network watched around the clock, without hiring a night shift.\u003c\/p\u003e\n\u003ch3\u003eWhat's monitored\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003eUplink health\u003c\/strong\u003e per carrier — loss, latency and jitter, with real path testing rather than a ping to your own gateway\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCore device availability\u003c\/strong\u003e — routers, switches, OLTs\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eInterface throughput\u003c\/strong\u003e and saturation, with capacity warnings before customers notice\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRADIUS service health\u003c\/strong\u003e and authentication failure rates\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eSubscriber session counts\u003c\/strong\u003e against expected baselines\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eCertificate and licence expiry\u003c\/strong\u003e, flagged before it breaks something\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eWhat happens on an alarm\u003c\/h3\u003e\n\u003cp\u003eYou get a message identifying which device, which interface, and what changed — not a generic \"site down\" alert. Where the fix is known and safe, guidance comes with it.\u003c\/p\u003e\n\u003ch3\u003eSetup\u003c\/h3\u003e\n\u003cp\u003eMonitoring stack deployed on your infrastructure or ours, configured to your topology. Included in the first month.\u003c\/p\u003e\n\u003cp\u003eNo minimum term.\u003c\/p\u003e","brand":"Culmen","offers":[{"title":"Per month","offer_id":54340119691607,"sku":"CLM-SUP-NOC","price":199.0,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1038\/2937\/3271\/files\/remote-noc-monitoring_475f299e-63c5-4152-a763-fcdbf25c5253.png?v=1786770593"}],"url":"https:\/\/culmensoft.com\/collections\/support-plans.oembed","provider":"Culmen","version":"1.0","type":"link"}